Order Confirmation: 
After you place your order, you will receive an order confirmation e-mail. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

Your order is processed in our system 24 hours following your purchase. Many of our items are made on demand following your purchase, so fulfillment can take anywhere from 12-20 days before you receive those items. 

Order Shipment: 
If your order is in stock it will ship within five business days from the date of your orders. Some of our premium products are custom made and/or made to order (MTO), or are manufactured on a per order basis. In this case, the lead time can be anywhere from 2-4 weeks depending on the product. Please see the item description for manufacturing and shipping details on your product. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you've provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us atcustomerservice@kitchendiningfurniture.com

We are dedicated to ensuring that the thousands of products we store in our warehouse are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. Backordered items are still available for purchase online and will ship as soon as they become available. Please be aware that delivery dates on back ordered items are approximate and subject to change. 

There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which item has been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Service team atcustomerservice@kitchendiningfurniture.com 

Cancellations & Refunds: 
Some products offered are custom made or made to order (MTO) and are non-returnable and cannot be canceled or refunded making an exception to our general returns policy. 

Misprinted/damaged/defective - Item claims must be submitted within 30 days after the product has been received to be eligible for a full refund or exchange and buyer is responsible for returning shipping cost. Items must be received prior to credit or exchange being issued. 

Lost Packages - Submit a claim within 30 days of the estimated delivery date. Claims deemed an error on our part are covered at our expense. When we receive a returned shipment, an automated email notification will be sent to you. 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. 

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself. Unclaimed returns get donated to charity after 30 days. 

*It is best to contact us before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense. A new order, at your expense, would need to be placed for an updated size if you choose to exchange. Due to our made-to-order manufacturing, we do not keep inventory on hand. 

Oversize and High-ticket items 
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. 

White-Glove Inside Delivery: 
We are pleased to provide you with top-notch inside delivery. This can be especially helpful on those big heavy items, as all LTL shipments are typically delivered curbside only. When you select White-Glove Inside Delivery at checkout, the shipping company will deliver your item inside your home, up to two-flights of stairs. Please note that additional processing time may apply due to the nature of White-Glove Delivery. Our shippers coordinate with local companies in your area to ensure correct and professional relocation of your valued product. 

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to customerservice@kitchendiningfurniture.com and we will process an insurance claim on your behalf. 
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